Terms Of Services
1. Terms:
Welcome to Mobile MedAesthetics. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. These terms constitute a legal agreement between you and Mobile MedAesthetics. Please read them carefully before using our services. If you do not agree with these Terms, please do not use our services.
Throughout these Terms, “we,” “us,” and “our” refer to Mobile MedAesthetics, and “you” refers to you as the user of our services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional terms and conditions that may apply to specific services. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We may modify these Terms from time to time, and any changes will be effective immediately upon posting. Your continued use of our services after such changes constitutes your acceptance of the modified Terms.
Thank you for choosing Mobile MedAesthetics. We’re excited to serve you and provide you with exceptional med spa services.
2. Services Offered:
Mobile MedAesthetics offers a variety of med spa services designed to enhance your well-being and beauty. By accepting or using our services, you acknowledge and agree to the following:
2.1 Consultation and Assessment: Our experienced professionals will provide personalized consultations and assessments to determine the most suitable treatments for your individual needs. You understand that the recommendations provided are based on the information you provide and our professional expertise.
2.2 Injectables: Our med spa provides injectable treatments, such as dermal fillers and neuromodulators. You acknowledge that results may vary, and individual responses to treatments are unique.
2.3 Aftercare and Maintenance: For many treatments, following proper aftercare instructions is essential to achieve the best results and ensure your safety. You agree to adhere to any post-treatment guidelines provided by our professionals.
2.4 Appointment Scheduling: You may schedule appointments for our services through various methods, such as phone, website or in-person. We strive to accommodate your preferred dates and times, but availability may vary.
2.5 Fees and Payment: You agree to pay the fees associated with the services you receive, as outlined in our pricing and payment policies. We may require a deposit or payment in advance to secure your appointment.
2.6 Results and Expectations: While we strive for positive outcomes, individual results from our services may vary. We do not guarantee specific results, and you acknowledge that factors such as genetics and lifestyle may influence outcomes.
By using our services, you acknowledge that you have read, understand, and agree to comply with these Terms regarding the services offered by Mobile MedAesthetics.
3. Appointment and Cancellation Policies:
At Mobile MedAesthetics, we value your time and commitment to providing exceptional services. Please carefully review our appointment and cancellation policies.
3.1 Scheduling Appointments: To schedule an appointment for our med spa services, you may contact us through our website, phone, or in-person. We will make every effort to accommodate your preferred date and time, subject to availability.
3.2 Appointment Confirmation: We may provide appointment confirmations through email, text, or phone call. It is your responsibility to ensure that your contact information is accurate and up to date.
3.3 Cancellation and Rescheduling: We kindly request a minimum of two (2) hours’ notice if you need to cancel or reschedule your appointment. Failure to provide adequate notice may result in a cancellation fee.
3.4 Deposits: For certain appointments or services, we may require a non-refundable deposit to secure your booking. Deposits are deducted from the total cost of your treatment.
3.5 Refunds: We strive to ensure your satisfaction, but we are unable to issue refunds for injectable services already rendered. Skincare product refunds are subject to the manufacturer/distributor’s terms. Unredeemed e-gift cards may be refunded for the exact purchase amount within one (1) year from purchase date to the original purchaser.
3.6 Inclement Weather or Emergencies: In the event of inclement weather or emergency, we may adjust our cancellation policy and/or appointment policy.
By scheduling an appointment and using our services, you acknowledge and agree to comply with our appointment and cancellation policies. These policies are in place to maintain a fair and efficient scheduling process for all clients.
4. Medical Disclaimer:
Mobile MedAesthetics provides aesthetic and wellness intended to enhance your well-being and appearance. By using our services, you acknowledge and agree to the following medical disclaimer.
4.1 Non-Medical Services: Our med spa services are not a substitute for medical diagnosis, treatment, or advice. We do not provide medical services, and our treatments are not intended to replace professional medical care.
4.2 Consultation and Assessment: Before undergoing any med spa treatment, you should consult with a qualified medical professional to ensure that the treatment is suitable for your individual health and medical conditions.
4.3 Potential Risks: All med spa treatments come with potential risks and side effects. You understand that individual responses to treatments vary, and there is a possibility of adverse reactions, complications, or unsatisfactory outcomes.
4.4 Medical Conditions: If you have any pre-existing medical conditions, allergies, sensitivities, or are taking medications, it is your responsibility to inform our professionals before receiving any treatment. Failure to disclose relevant information may lead to unwanted effects or complications.
4.5 Results and Expectations: While we strive to achieve positive results, outcomes from our services may vary. We do not guarantee specific results, and individual factors such as genetics and lifestyle may influence the effectiveness of treatments.
4.6 Informed Consent: Before undergoing any treatment, you will be required to provide informed consent. This consent acknowledges that you have been informed about the treatment, its potential risks, benefits, and alternatives.
4.7 Allergic Reactions: You acknowledge that allergic reactions to skincare products, ingredients, or treatments are possible. It is your responsibility to inform our professionals of any known allergies.
4.8 Pregnancy and Nursing: Our services are not intended for pregnant, nursing, or individuals planning to become pregnant.
4.9 Minors: Some treatments may have age restrictions. Our services are not intended for individuals under the age of 18.
4.10 Our professionals will use their best judgment to provide suitable treatments based on your needs and goals. However, you understand that our professional’s recommendations are not a substitute for personalized medical advice.
By using our med spa services, you acknowledge that you have read, understand, and agree to this medical disclaimer. You understand the limitations of our services and the importance of seeking qualified medical advice for any health concerns.
5. Client Responsibilities:
At Mobile MedAesthetics, we are committed to providing you with the best possible experience. By using our services, you agree to the following client responsibilities:
5.1 Accurate Information: You are responsible for providing accurate and complete information about your medical history, allergies, medications, and any other relevant health details. This information is crucial for our professionals to ensure your safety and provide appropriate treatments.
5.2 Informed Consent: Before undergoing any treatment, you will be required to provide informed consent. This demonstrates your understanding of the treatment, its potential risks, benefits, and alternatives.
5.3 Health Conditions: If you have any pre-existing medical conditions or concerns, you should consult with a qualified medical professional before receiving any med spa treatments. You understand that our services are not a substitute for medical care.
5.4 Follow Aftercare Instructions: After receiving a treatment, you agree to follow all aftercare instructions provided by our professionals. Proper aftercare is essential to achieve the desired results and minimize the risk of complications.
5.5 Allergies and Sensitivities: You acknowledge that allergic reactions or sensitivities to skincare products, ingredients, or treatments are possible. It is your responsibility to inform our professionals of any known allergies.
5.6 Communication: Open communication with our professionals is essential. If you experience any discomfort, unexpected side effects, or have questions about your treatment, you should promptly inform our providers.
5.7 Personal Comfort: You have the right to communicate your comfort level during treatments. If you experience pain, discomfort, unexpected side effects, or have concerns about the procedure, please notify our professionals.
5.8 Consistency: Some treatments may require multiple sessions for optimal results. You understand that consistency and adherence to the recommended treatment plan may be necessary.
5.9 Respectful Behavior: We maintain a respectful and safe environment for all clients and providers. You agree to treat our providers and other clients with courtesy and respect during your treatment visit.
5.10 Appointment Policies: You agree to adhere to our appointment and cancellation policies, as outlined in our Terms of Service.
5.11 Confidentiality: Your personal information and treatment details will be kept confidential in accordance with our Privacy Policy. You agree not to disclose any sensitive information shared during your consultations or treatments.
5.12 Minors: Our services are not intended for individuals under the age of 18.
By using our services, you acknowledge and agree to fulfill these client responsibilities. Your cooperation helps us provide a safe and effective med spa experience for all clients.
6. Privacy Policy:
This privacy policy outlines how Mobile MedAesthetics collects, uses, discloses, and protects the personal information of individuals visiting our med spa website and/or using our services. By accessing our website and/or utilizing our services, you consent to the practices described in the policy.
6.1 Information we collect: We may collect personal information such as your name, contact details, date of birth, and medical history.
Payment information, including credit card details, may be collected for transactions related to our services.
Usage Information: We automatically collect non-personal information about your use of our website and services, such as IP address, browser type, and device information.
6.2 How We Use Your Information: Providing Services: We use your personal information to schedule and provide medical and aesthetic treatments.
Medical history and health information are collected for treatment purposes.
Marketing: With your consent, we may use your information to send promotional emails or offers. You can opt-out at any time.
6.3 Sharing Your Information: Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processing and appointment scheduling.
Legal Requirements: We may disclose your information as required by law or to protect our rights, privacy, safety, or property.
6.4 Data Security: We implement security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
6.5 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect usage information.
6.6 Your Choices: You can update or correct your personal information by contacting us. You can opt-out of marketing communications at any time.
6.7 Children’s Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
6.8 Changes to this Policy: We may update this policy from time to time. We will notify you of any material changes.
7. Payment and Pricing:
Thank you for choosing Mobile MedAesthetics. To ensure transparency and a smooth payment process, please review the following payment and pricing information.
7.1 Service Fees: Prices may vary based on the specific treatment, package, promotion, or membership.
7.2 Payment methods: We accept various payment methods, including credit/debit cards, cash, and our e-gift cards. Payment must be made in the form accepted by Mobile MedAesthetics at the time of service.
7.3 Deposits: For certain treatments or appointments, a non-refundable deposit may be required to secure your booking. Deposits are typically deducted from the total cost of your treatment.
7.4 Package and Series Pricing: If you choose to purchase a package or series of treatments, the pricing and terms will be clearly communicated to you. Any missed or canceled appointments within a package may affect the total number of treatments included.
7.5 Additional Charges: Depending on the nature of your treatment, there may be additional charges for products, aftercare items, or optional add-on services. These charges will be explained to you before the service is rendered.
7.6 Currency: All prices are quoted in dollars and are inclusive of applicable taxes and fees, unless otherwise stated.
7.7 Refunds: We strive to ensure your satisfaction, but we are unable to issue refunds for injectable services already rendered. Skincare product refunds are subject to the manufacturer/distributor’s terms. Unredeemed e-gift cards may be refunded for the entire exact purchase amount within one (1) year from purchase date to the original purchaser.
7.8 Gratuities: Gratuities may be given to our providers at your discretion.
7.9 Promotions and Discounts: From time to time, we may offer promotions, discounts, or special offers. These offers are subject to specific terms and conditions and may have expiration dates.
7.10 Price Changes: We reserve the right to modify our pricing at any time. Any changes in pricing will be communicated in advance and will not affect appointments already scheduled.
8. Safety and Liability:
At Mobile MedAesthetics, your safety and well-being are our top priorities. Please carefully review the following safety and liability information.
8.1 Professional Standards: Our med spa is staffed by qualified and experienced professionals who adhere to industry standards and guidelines. We strive to provide safe and effective treatments.
8.2 Informed Consent: Before undergoing any treatment, you will be required to provide informed consent, indicating your understanding of the treatment, potential risks, benefits, and alternatives. Your consent demonstrates your agreement to proceed with the treatment.
8.3 Treatment Risks: All med spa treatments come with inherent risks and potential side effects. You acknowledge that individual responses to treatments vary, and there is a possibility of adverse reactions or complications.
8.4 Client Health: It is your responsibility to provide accurate and complete information about your health history, medications, allergies, and any other relevant details. This information is crucial for ensuring your safety during treatments.
8.5 Allergic Reactions: You understand that allergic reactions to skin care products, ingredients, or treatments are possible. It is your responsibility to inform your professional of any known allergies.
8.6 Results and Expectations: While we strive for positive outcomes, we do not guarantee specific results from our services. Individual factors such as genetics, lifestyle, and adherence to aftercare instructions may influence outcomes.
8.7 Minors: Our services are not intended for individuals under the age of 18.
8.8 Confidentiality: We maintain the confidentiality of your personal and medical information in accordance with our privacy policy. You agree not to disclose any sensitive information shared during consultations or treatments.
8.9 Liability Limitation: Mobile MedAesthetics, its staff, and affiliated entities are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of our services, regardless of the cause.
8.10 Emergency Situations: In the event of a medical emergency or adverse reaction during a treatment, our staff is trained to respond promptly and appropriately, consistent with manufacturer guidelines and medical standard of care. You consent to our staff taking necessary measures to ensure your safety.
8.11 Post-Treatment Care: You agree to follow all post-treatment care instructions provided by our professionals. Failure to adhere to aftercare guidelines may impact treatment results and safety.
8.12 Personal Belongings: We are not responsible for lost or damaged personal belongings during our visit to your home or facility.
By using our services, you acknowledge and agree to comply with our safety and liability terms. Your cooperation and understanding help us maintain a safe and secure environment for all clients.
9. Intellectual Property:
We value the protection of intellectual property and expect our clients to respect our rights and those of others. Please review the following terms regarding intellectual property:
9.1 Ownership: All content, images, logos, designs, and trademarks displayed on our website, promotional materials, and within our med spa are the property of Mobile MedAesthetics or its licensors. They are protected by copyright, trademark, and other intellectual property laws.
9.2 Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our intellectual property solely for personal, non-commercial purposes related to our services. This license does not permit the distribution, modification, or reproduction of our intellectual property without explicit written consent.
9.3 Prohibited Uses: You agree not to reproduce, modify, distribute, or create derivative works based on our intellectual property, unless expressly authorized by Mobile MedAesthetics. Any unauthorized use may result in legal action.
9.4 User Content: Any content you submit or share with us, including reviews, testimonials, or feedback, may be used by Mobile MedAesthetics for promotional purposes, such as marketing materials, social media, and our website.
9.5 Third-Party Intellectual Property: You acknowledge and respect the intellectual property rights of third parties. You agree not to use any third-party intellectual property without proper authorization.
9.6 Notification of Infringement: If you believe that your intellectual property rights have been infringed upon by any content on our platforms, please properly notify us.
9.7 No Transfer: These terms do not transfer any ownership or rights of our intellectual property to you. Your use of our services does not grant you ownership of any intellectual property associated with Mobile MedAesthetics.
9.8 Termination: Upon termination of your use of our services, your limited license to use our intellectual property is also terminated.
By using our services, you acknowledge and agree to comply with these terms regarding intellectual property. We appreciate your understanding and cooperation in respecting our intellectual property rights.
10. Termination of Services:
At Mobile MedAesthetics, we strive to provide exceptional services to all our clients. However, there may be instances where termination of services is necessary. Please review the following terms regarding the termination of services:
10.1 Right to Terminate: Mobile MedAesthetics reserves the right to refuse or terminate services to any client at our discretion. This may include, but is not limited to, cases of inappropriate behavior, violation of our policies, noncompliance with aftercare instructions, or any behavior that compromises the safety or well-being of our providers or other clients.
10.2 Notice of Termination: In cases were termination of services is deemed necessary, we will provide notice to the effected client. The notice may outline the reason for termination and any relevant details.
10.3 Refund Consideration: In some cases, terminated services may be eligible for a partial refund, at Mobile MedAesthetic‘s discretion. Refund consideration will be based on the circumstances leading to termination.
10.4 Client Behavior: Clients are expected to conduct themselves in a respectful and appropriate manner. Any aggressive, abusive, or disruptive behavior towards our providers or other clients may result in immediate termination of services.
10.5 Noncompliance: Failure to comply with our aftercare instructions, safety guidelines, or other policies may lead to termination of services if it poses a risk to the client’s health, safety or treatment outcomes.
10.6 Outstanding Payments: Termination of services does not relieve the client of any outstanding payment obligations. Any fees or charges incurred prior to termination remain payable.
10.7 Effect of Termination. Upon termination of services, the client’s access to our med spa will be revoked. Any future appointments or treatments will be canceled.
10.8 Appeals: If you believe that the termination of services was unjustified, you may submit an appeal in writing to Mobile MedAesthetics. We will review the appeal and respond within a reasonable timeframe.
By using our services, you acknowledge, and agree to comply with these terms regarding the termination of services. We aim to create a safe and respectful environment for all clients and staff.
11. Dispute Resolution:
We value your satisfaction and strive to provide excellent service at Mobile MedAesthetics. However, disputes may arise from time to time. Please review the following terms regarding dispute resolution:
11.1 Good Faith Effort: If you have a dispute or concern, we encourage you to first attempt to resolve it by contacting us directly. We are committed to addressing your concerns promptly and in good faith.
11.2 Mediation: If a dispute cannot be resolved through direct communication, both parties agree to participate in mediation as a first step to seek resolution. Mediation involves a neutral third party who facilitates communication and helps find a mutually acceptable solution.
11.3 Arbitration: If mediation does not lead to a resolution, both parties agree to resolve the dispute through binding arbitration. Arbitration is a private process where an independent arbitrator reviews the case and makes a decision that is legally binding.
11.4 Waiver of Class Actions: Both parties waive the right to participate in class actions, class arbitration, or consolidated proceedings.
11.5 Governing Law: These dispute resolution terms shall be governed by and construed in accordance with the laws of the jurisdiction of Knoxville, TN.
11.6 Jurisdiction: Any legal action or proceedings arising out of or relating to these terms shall be filed exclusively in the appropriate courts of the jurisdiction of Knoxville, TN.
11.7 Legal Fees: In the event of a dispute, each party shall be responsible for its own attorney’s fees and costs.
By using our services, you acknowledge and agree to comply with these terms regarding dispute resolution. We hope that disputes can be resolved amicably, and we are committed to working with you to find a satisfactory solution.
12. Modification of Terms:
At Mobile MedAesthetics, we may occasionally update our Terms of Service to reflect changes in our business practices, services, or legal requirements. Please review the following terms regarding the modification of terms:
12.1 Notice of Changes: Any modifications to our Terms of Service will be communicated to you through a prominent notice on our website or other means of communication. It is your responsibility to review these changes and familiarize yourself with any updates.
12.2 Effective Date: Modifications to our Terms of Service will be effective as of the date specified in the notice. Your continued use of our services after the effective date constitutes your acceptance of the modified terms.
12.3 No Retroactive Changes: Modifications to the Terms of Service will not apply retroactively. Any changes will only affect services provided after the effective date of the modification.
12.4 Right to Decline: If you do not agree with the modified terms, you have the option to discontinue using our services. Your continued use of our services implies your acceptance of the modified terms.
12.5 Frequency of Changes: While we aim to provide advance notice of changes, we reserve the right to modify our Terms of Service at any time, without prior notice, in response to legal or operational needs.
12.6 Contact Information Update: It is your responsibility to ensure that your contact information, including email address and phone number, is accurate and up to date to receive notification of changes.
By using our services, you acknowledge and agree to comply with these terms regarding modification of terms. We recommend reviewing our Terms of Service periodically to stay informed about any updates.